Refund and Returns Policy

Our Returns and Refunds Policy for RZ Globe Online Marketplace

Please review this Returns and Refunds Policy carefully before initiating a return or refund for products purchased through our online marketplace.

Return Eligibility
1.1. To qualify for a return, the product must be unused, in its original condition, and packaged as received.
1.2. Certain items, including perishable goods, personalized items, and downloadable software, may not be eligible for returns. Specific information will be provided on the product's page when applicable.

Return Initiation
2.1. To start a return, contact our customer support team within 30 days from the delivery date. Provide the following information:

Order number
Product(s) for return
Reason for return
Photographs (if applicable)
2.2. We will assess your request and provide instructions, including the return address.
Return Shipping
3.1. You are responsible for return shipping costs unless the return results from our error or a defective product. In such cases, we will provide a prepaid shipping label.
3.2. We recommend using a trackable shipping service for secure return delivery.

Inspection and Processing
4.1. Upon receiving your returned product, we will inspect it for compliance with return eligibility criteria.
4.2. If approved, we will process the refund to your original payment method within 7 business days.
4.3. If the product does not meet return eligibility criteria, we may be unable to process a refund and will contact you to discuss further options.

Refunds
5.1. Refunds will cover the purchase price of the returned product, including applicable taxes. Original shipping charges (if any) are non-refundable.
5.2. Refunds may take several business days to reflect in your account, depending on your financial institution.

Damaged or Defective Products
6.1. If you receive a damaged or defective product, contact us within 5 days from the delivery date, providing photographs of the item.
6.2. We will assess the situation and guide you on returning the damaged or defective product. A replacement or refund will be issued after inspection.

Cancellations
7.1. Orders can be canceled before shipping. If an order has been processed and shipped, follow the outlined return process.

Contact Us
8.1. For questions or concerns about our Returns and Refunds Policy, contact us at https://rzglobe.com/contact/.

By making a purchase through our online marketplace, you agree to adhere to this Returns and Refunds Policy. We reserve the right to update or modify this policy at any time, with changes posted on our website.